FAQ
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How long does shipping take?
Orders are processed within 1-14days. Once your order is shipped, you will receive an email with tracking details.
Do you ship internationally?
Currently, we do not ship internationally.
Can I track my order?
Yes! As soon as your order ships, you will receive a tracking number via email to follow your package.
How long will it take to ship my order?
- Economy U.s Shipping: 7-14 business days after processing
- Standard Shipping: 3-7 business days after proccesing
- Express Shipping: 1-3 business days after processing
Delivery times may vary depending on your location and the carrier.
Please allow 5-8 business days for processing before shipping.
Do you accept returns and exchanges?
Yes! Returns and exchanges are acceptable within 30 days of delivery. Items must be unused, unworn, and in original packaging.
Please check our Return Policy page for full details.
What should I do if my order arrives damaged?
If your order arrives damaged, please email us at creationsbykayandlei@gmail.com within 3 days with your order number and photos. We will make it right.
Can't find your answer?
We are here to help. If you couldn't find what you were looking for, please reach out to us directly. Our team is eager to assist you.